Frequently Asked Questions (FAQ) about EEVA

1. What is Elite Executive Virtual Assistants (EEVA)?
   EEVA is an exclusive, concierge-level virtual assistant service that offers top-tier, personalized support for entrepreneurs and business owners. We provide seamless, high-touch service, allowing our clients to focus on growing their businesses while we handle the operational complexities.

2. What makes EEVA different from other VA companies?
   EEVA stands out by offering a luxury experience. Unlike typical VA companies, we focus on providing personalized, intuitive service that feels like an extension of your own team. We treat every client as if they are the most important, anticipating their needs and delivering a 5-star experience. Our VAs are not just employees; they are invested partners in your success.

3. Who are EEVA's clients?
   We cater to entrepreneurs, business owners, and executives who are looking for a high-end, reliable, and efficient virtual assistant service. Our clients want more than just task completion; they want a team that understands their business, anticipates their needs, and helps them grow.

4. What services does EEVA offer?
   Our VAs handle a wide range of tasks, including but not limited to general administration, email management, social media support, marketing designs, funnel building, podcast management, video editing, and technical assistance. We provide tailored solutions based on the unique needs of your business.

5. How do I know if I need an EEVA VA?
   If you find yourself overwhelmed with daily tasks, struggling to find time to focus on strategic growth, or consistently working in your business rather than on it, then EEVA is for you. Our goal is to relieve you of operational burdens so you can step fully into your CEO role.

6. What packages are available?
   We offer flexible monthly packages based on the hours you need. Whether you require 20, 40, 80, or 160 hours per month, we have a solution that fits your needs. Each package is customizable to ensure you receive the right level of support for your business.

7. How does the onboarding process work?
   Our onboarding process is designed to be smooth and efficient. After selecting a package, we begin with a discovery call to understand your business and goals. From there, we match you with a top-tier VA whose skills align with your needs. Your VA will be fully trained and up to speed quickly, ensuring minimal disruption to your workflow.

8. Can I choose my VA?
   Yes! We take great care in matching you with the right VA for your business. During our discovery call, we gather information about your needs, preferences, and the type of support you're seeking, ensuring that the VA we provide is a perfect fit.

9. Will my VA work with other clients?
   At EEVA, we pride ourselves on giving you a VIP experience. Depending on your package, your VA may work exclusively for you, or with a limited number of clients to ensure your business gets the attention it deserves. Regardless, our VAs are dedicated to your success and treat your business as a priority.

10. How are EEVA VAs trained?
    Our VAs undergo rigorous training to ensure they are equipped with the latest skills and tools needed to support your business. They are experienced in various areas, from administrative tasks to specialized business services like email marketing, funnel building, and social media management. We also provide ongoing training to keep them ahead of industry trends.

11. What happens if I’m not satisfied with my VA?
    We strive for perfection, but we understand that sometimes the fit may not be right. If you're not satisfied, we will work with you to either improve the experience or match you with a new VA who better aligns with your needs and expectations.

12. How do I communicate with my VA?
    We believe in open, clear communication. You'll have direct access to your VA through your preferred methods of communication—whether that’s email, phone, video calls, or project management tools like Asana or Trello. We tailor our communication methods to fit your preferences.

13. What if I have more work than my package covers?
    No problem! We offer flexibility in our packages. If you find that your business needs more support during a busy period, you can easily add more hours to your monthly plan.

14. How quickly can I start using EEVA services?
    Once you've selected your package and completed the discovery call, you can expect to start using EEVA services within a week. We work efficiently to ensure that you have support in place as soon as possible.

15. Is EEVA only for large businesses?
    Not at all. While we serve high-level entrepreneurs and executives, we also support small business owners and solopreneurs. Our tailored services and flexible packages are designed to support businesses of all sizes.

16. How can I get started with EEVA?
    Getting started is easy! Simply book a discovery call on our website, and we’ll walk you through the process of selecting the right package and matching you with your ideal VA.

17. What is the payment schedule for EEVA services?
    Clients pay the first two months upfront, and after that, billing occurs on a quarterly basis. This structure allows for consistent support and ensures your VA is fully committed to your business without any interruptions.

18. What payment methods do you accept?
    We accept payments via credit card, bank transfer, or through our Stripe Payment Link, making it convenient and secure for you to handle your transactions.

19. What is EEVA's refund and cancellation policy?
    If you cancel within the first two months of service, no refund is issued. After two months, if you cancel, you will not be billed for the next payment cycle. If you cancel in the middle of a payment cycle, you will only be charged for the time your VA has worked, and the remaining balance will be refunded minus a $100 cancellation fee. This fee covers the incidental costs of removing you from the EEVA system and ensuring that all proprietary company information remains secure and returned to you.

20. What if I’m unsatisfied with my EEVA?
    If you are not satisfied with your EEVA, we will offer you the option to work with a different VA. If you decline this offer, we will issue a refund for the unused time, minus the hours already worked and the $100 cancellation fee, provided this occurs within the first three months of service. After the first three months, cancellation requires a 7-day written notice, and any remaining time will be billed accordingly.

21. What happens during the first week when I sign on for an EEVA?
    During the first week, your assigned EEVA will undergo comprehensive training to ensure they are fully prepared to meet your specific business needs. This process ensures that when they officially start, they are ready to step in and handle tasks seamlessly without any delays or interruptions. Our goal is to provide exemplary service from day one, ensuring you receive the highest level of support immediately.